Find quick answers to common questions about tracking numbers, credits, fulfillment speed, and account management.
Yes, absolutely. We do not generate algorithmic fake or dummy barcodes. Every tracking request submitted to PICK4SHIP is matched against genuine carrier routes (FedEx, UPS, USPS, DHL, Royal Mail, etc.) and exhibits legitimate origin hub and transit scan milestones.
Our human dispatch operators work 24/7. The average fulfillment time is 30 minutes to 1 hour. During peak logistics hours or high volume, complex routes may take slightly longer, but you will always be updated via email and dashboard status.
Your Balance represents stored funds in USD that you deposit via crypto or payment gateways.
Credits are the service units used to submit tracking number requests (normally 1 credit per standard request, or slightly more for express/priority services). You purchase credit packages from your available balance anytime.
No. All credits purchased on PICK4SHIP are permanent and never expire. You can consume them at your own pace whenever you have active shipments to track.
We support USDT on the Tron (TRC-20) network, Native Bitcoin (BTC), and Ethereum (ETH / ERC-20). In addition, our automated gateways (NOWPayments & OxaPay) accommodate over 100+ cryptocurrencies.
Yes. Reseller and Top Reseller plan subscribers gain full access to our developer REST API, complete with API key generation, webhooks, rate limits, and language SDK snippets (cURL, PHP, Python, Node).
If our team is unable to source an accurate match for your requested zip code or date window, the request status is updated to Rejected and 100% of your deducted credits are credited back to your balance automatically.
Still have questions?
Our dedicated customer support team is available 24/7 to assist you.