Last Updated: October 2026
If our fulfillment team is unable to provide an authentic tracking number that matches your specified carrier, destination, or date window, the tracking request will be marked as Rejected and 100% of the credits deducted will be restored to your account immediately.
Credit packages are consumable digital service units. Once credits are purchased from your USD account balance, they may be utilized at any time without expiry. If you have unconsumed credits and wish to request an account adjustment, please submit a ticket to our support team within 14 days of purchase.
Cryptocurrency deposits (USDT, BTC, ETH) confirmed by our finance operators into your USD balance are final. In rare cases where a duplicate payment was transferred, our financial administrators can review the TXID and execute a manual refund less standard blockchain gas/network fees.
If you believe an assigned tracking number exhibits incorrect transit milestones or does not match your parameters, open a ticket within 48 hours of fulfillment. Our quality assurance team will investigate and issue a replacement tracking number or credit refund.